Thanks for shopping with STORM KIMONOS®. We hope you enjoy your purchase but in the case you have issues with your product please read over our return policy below, and follow the instructions before sending your items back to us.
- No change of heart returns accepted.
- Merchandise must be returned within 45 days of purchase.
- Items must be in new, unused condition with all original tags still attached.
- STORM Kimonos reserves the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage.
- STORM Kimonos is not responsible for lost returns with outside shippers.
- Original shipping and handling charges are not refundable.
- All Refunds are issued to the original payment method.
- Exchanges will be sent within 5 days of receiving your returned product(s), following inspection and approval.
PROCEDURE TO RETURN PRODUCT
When requesting a return, customers are required to provide the following information.
- Email address used to place the order.
- Order Number.
- Item(s) you wish to return.
- Images of packaging and/or product along with PO # on garment and indication of what the issue is.
- Reason for return (choose from the following list):
- Damaged* - the shipping box or packaging shows visible signs of damage, likely incurred during transit and, as a result, the products within have sustained damage.
- Manufacturer Defect* - the box or packaging appears fine, but the product within is not working as intended or is damaged.
- Received incorrect item* - the product(s) received are not the same products listed in the order.
All approved requests for return must be shipped to the following address:
145 Queen Street, Northcote Point, Auckland 0627, New Zealand
EXCHANGES AND REFUNDS
After your request for return has been approved, and the returned product has been received, inspected and restocked, customers can expect to receive the requested exchanged item within 7 to 10 days.
Refunds are only granted in rare scenarios as determined by STORM management. If you are approved for a refund, the amount of the approved refund will be applied to your original form of payment and will take up to 14 days after the refund is submitted to the original payment processor.
All STORM KIMONOS® products carry a (45) day guarantee against manufacturer’s defects. The (45) day guarantee period starts from the date the client purchased the product. If you experience an issue within this time period please contact our Support Team. Any requests for return due to defects outside this time period will be denied.
STORM KIMONOS® reserves the right to deny a return request on product that shows any sign of damage not resulting from manufacturing defect. This applies to accidental, malicious or other use related damage. Examples of this, which are not limited to, are as follows:
- Cut marks on seams, stitching or collars
- Incorrect product washing or care
- Material decomposition due to prolonged dampness
- Signs of extreme damage or wearer misuse
- Stained Fabric
PROMOTIONAL DISCOUNTS AND BUNDLED ITEMS
All sales are final on all promotional discounts, bundles and sale items. Request for return for damaged or defective items may be submitted within (45) days of purchase. However, all return requests due to “changed mind” will be denied.